SHIPPING AND PROCESSING TIME
We process and ship orders from our Los Angeles (temporary closed) & Hongkong warehouse Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 2-3 business days, unless otherwise noted. Processing time for custom/handmade and pre-order pieces may take longer, and these details can be found on the product pages and order confirmation emails. You will be charged at the time the order is placed. When your order ships, we will send a shipping confirmation email with tracking information.
SHIPPING & HANDLING
We offer free standard shipping on all U.S. orders over 35$ via with USPS standard. You will receive an email with tracking information and an estimated delivery date once your order ships.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.;
EXPEDITED SHIPPING EXCEPTIONS
We only offer expedited shipping via UPS within the continental United States. We cannot expedite orders to Alaska, Hawaii, PO Boxes or APO/FPO addresses. Rural domestic addresses may require one or more additional days to deliver. We are not responsible for delays due to inclement weather or other issues on behalf of the mail carrier. PLEASE NOTE: An expedited shipping method does not change the processing time for any personalized or other pre-order items.